Zerorez Raleigh

    Frequently Asked Questions

    Q: What is Empowered Water™?

    A: ZEROREZ® cleaning services are based on our unique Empowered Water™ technology. Empowered Water™ is enhanced water that is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals.

    Empowered Water™ acts as an effective cleaning agent, which means we do not use harmful soaps or detergents to clean, unlike traditional carpet cleaners. Soap and detergent residues can bond to the carpet fibers and that continues to attract dust and dirt making your carpet re-soil quickly.

    In short, the Zerorez patented cleaning process means your carpets stay cleaner longer and dry faster.

    Q: I Have Had My Carpet Cleaned Before And It Took Days To Dry. With Zerorez, How Long Does It Take The Carpet To Dry?

    A: At ZEROREZ® we add steps to our cleaning process most carpet cleaners do not include which helps reduce the dry time. By pretreating and preparing the carpet fibers for cleaning, we reduce the amount of water it takes to completely rinse the carpet clean. We take extra vacuum stokes to remove as much excess moisture as possible and we set up specially designed fans (air movers) as we clean in order to increase airflow and reduce the dry time.

    Our typical dry time is between 4 to 8 hours, but dry time can be affected by the temperature and humidity inside the home.

    It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.

    Q: Do you have a guarantee? What does it cover?

    A: Zerorez offers a thirty-day Gotta Love It Guarantee™! If you are unsatisfied for any reason within 30 days after your cleaning we will gladly return to your home and re-clean the areas you are not happy with.

    Q: How Does Zerorez Charge For Carpet Cleaning?

    A. A room is considered an area ranging up to 200 square feet. Other areas like hallways, stairwells, bathrooms, areas rugs, etc., are priced differently than the room rate, so please check with your local franchise for a quote on all your cleaning needs.

    Q: Does Zerorez Clean Other Things Besides Carpet?

    A: Because Zerorez’s Patented Empowered Water™ technology works incredibly well on all surfaces, we are proud to offer other services. Most franchises offer our core services, which include:

    Carpet Cleaning

    Upholstery Cleaning

    Carpet and Upholstery Fabric Protector

    Tile, Grout, Stone Cleaning and Sealing

    Countertop Cleaning and Sealing

    Each franchise determines what services they want to offer, so please check with your local franchise to see if they offer other services like Leather Cleaning, Duct Cleaning, Carpet Repairs, Area Rug Dusting and Washing, etc.

    Q: Is A Fabric Protector Applied To The Carpet?

    A: The application of Fabric Protector is an additional service we offer. Most carpet manufacturers apply a topical fabric protector to their carpets during manufacturing. With time, this added layer of protector could be worn down or removed by harsh cleaning chemicals. Your carpet’s ability to resist soiling and staining would be reduced over time, allowing spots and spills to become stains.

    Zerorez uses the industry’s best protectant that can be applied to the carpet after cleaning. Please check with your local franchise for a quote to apply fabric protector to your carpet or upholstery.

    Q: How do you treat pet stains and odor? Is there an extra charge for the treatment?

    A: Zerorez understands that pet accidents happen, causing odor and discoloration in your floor coverings. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment. Most of our Pet Treatments require additional cost and the technician will discuss those cost options before beginning treatment.

    Any service recommended by a technician is optional. If you decline a pet treatment it does void our 30-day Gotta Love It Guarantee ™ for that area of your home.

    Our technicians will be able to discuss all the options, costs and solutions with you when they inspect your home and review the existing conditions.

    Q: What Can You Do About Residue Left Behind From “Do it Yourself” spotting chemicals or Other Cleaning Companies?

    A: Harmful soaps and detergents left behind by “Do it Yourself” spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and detergents are engineered to attract dust and dirt and if left in your carpet, they will continue to attract dust and dirt making your carpet re-soil quickly. If you do not use Zerorez, the next carpet cleaner will most likely add a new layer of sticky soaps and detergents to your carpet, thereby compounding the problem.

    What is needed is to neutralize and remove the sticky residue that has been left behind. Zerorez’s carpet pre-conditioner is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residues in your carpet. Thoroughly rinsing the carpet with our patented cleaning process and our Empowered Water™ we are able to flush out a lot of the existing soils and residue. Depending on the level of residue that has bonded to your carpet fibers, we may not be able to break it all down the first time we clean.

    After cleaning with the Zerorez way it is important to not add new soaps or detergents back into the carpet. We can provide bottles of our carpet friendly spotting agents and our Empowered Water™ for your future spotting needs. We will refill the bottles anytime we come back to clean your furnishings free of charge.

    Q: What About Area Rugs? Can You Clean Them In The Home Or Do You Take Them Off-Site?

    A: We can clean some types of area rugs in your home as long as there are not biological issues in the rug (such as urine, blood, feces or vomit) and there is an appropriate surface to clean them on. For example we would not want to clean an area rug on top of your beautiful hardwood floors.

    Q: Do you clean air ducts? What is the cost?

    A: Air Duct Cleaning is charged per vent and per cold air return, Please contact us directly for pricing.

    Q: Do you offer any in-home cleaning products I can buy?

    A: Yes. We have a product we recommend and offer for all of your “do it yourself” spotting needs.

    1. We offer an environmentally friendly general spotter that is engineered without soaps or detergents. This product is good for general spotting on normal spills like food or soda and general soiling, etc.

    Q: What days are you open?

    A: For our residential customers, we are open Monday through Saturday.

    Q: What should I do before Zerorez arrives for my appointment?

    A: A few days before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your appointment:

    1. We ask that you thoroughly vacuum the areas we will be cleaning.

    2. We run one person crews, so we ask that you move the furniture that you want moved.

    Q: Is There a Cancelation Fee if I Have To Cancel My Appointment?

    A: No. While we understand life is busy and unexpected things can change your schedule, If you need to reschedule or cancel, please call so our Customer Service Representatives can help you select a better time. We do appreciate you giving us as much notice as possible (preferably a few days) so that we can adjust our schedule to accommodate the change.

    Q: Do I Have To Be Home For The Cleaning

    While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service.

    All of our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative so we can gain access to the property (keys, codes and how we lock up when we are done) and make payment arrangements.

    Q: How Often Should I Get My Carpet Cleaned?

    A: How often your home or office needs to be cleaned is an individual and personal thing. Each property is different and things like the type of traffic and use, number of people, pets, outdoor environment, etc., contribute to the cleaning cycle.

    Most Carpet Manufacturers require you to have your carpets cleaned with Hot Water Extraction (HWE) every 12 to 18 months in order to maintain their warranty. Zerorez’s patented cleaning process goes above and beyond normal HWE so using Zerorez will help you maintain your carpet’s warranty. Cleaning more frequently will extend the life of your carpet.

    Remember your carpet is the number one filter for dirt in the home, so keeping it cleaned regularly is not just about making it look clean, but your health as well.